Frontier approved to use new Spanish trade name
May 07, 2024
US ultra-low-cost carrier Frontier Airlines has received approval from the government to use the trade name "Frontera" in its air transportation operations. The carrier made the request on 16 April, a filing to the US Department of Transportation shows. Airlines wishing to use an alternative trade name must first register it with the agency in accordance with its regulations. The DOT review confirms that there are no "name similarity disputes" arising from the proposed use of "Frontera" by Frontier. The Denver, Colorado-based carrier has been approved to use the new trade name as of 6 May. Frontier already serves a number of Spanish-speaking markets, inclusing Mexico, Guatemala, El Salvador and the Dominican Republic.
Etihad discloses additional interline deals
May 06, 2024
Etihad Airways has disclosed interline partnerships with Afghan carrier Kam Air, Sky Express in Greece and South Korean operator Jeju Air. The UAE carrier says passengers can connect to Kam Air's flights to Kabul from Abu Dhabi, while travellers flying on Etihad's services to Athens can connect with Sky Express to 28 Greek destinations. It adds that the partnership with Jeju Air will provide passengers access from Seoul to 27 destinations across seven Northeast Asian countries. Etihad recently reached interline agreements with Australian carrier Rex and Myanmar Airways International.
Qantas to pay A$120 million to settle cancelled flights lawsuit
May 06, 2024
Qantas has agreed to pay a A$100 million ($66.2 million) civil penalty and A$20 million to passengers for selling tens of thousands of tickets on flights it had already decided to cancel. The airline has agreed the penalty and remediation programme for affected passengers with the Australian Competition and Consumer Commission (ACCC), which is subject to approval by Australia's Federal Court. Qantas admits that more than 86,000 passengers made bookings on flights two or more days after they had been cancelled and will be eligible for payments of A$250 for domestic and transtasman flights, and A$450 for other international bookings. "We know many of our customers were affected by our failure to provide cancellation notifications in a timely manner and we are sincerely sorry. The return to travelling was already stressful for many and we did not deliver enough support for customers and did not have the technology and systems in place to support our people," says Qantas chief executive Vanessa Hudson. "We have since updated our processes and are investing in new technology across the Qantas Group to ensure this doesn’t happen again." The settlement is a major win for the ACCC, which launched the Federal Court action in August 2023, alleging that between May 2021 and July 2022 the carrier advertised tickets for more than 8,000 cancelled flights. The regulator also alleged that it failed to communicate to customers booked on 10,000 flights scheduled to operate between May and July 2022 that their flights had been cancelled. Qantas has admitted that it misled customers as part of the settlement. "We are pleased to have secured these admissions by Qantas that it misled its customers, and its agreement that a very significant penalty is required as a result of this conduct. The size of this proposed penalty is an important milestone in enforcing the Australian Consumer Law," says ACCC chair Gina Cass-Gottlieb.