Kenya Airways has suspended ticket sales in Malawi due to the challenge of repatriation of funds from the country and to mitigate against further losses. The suspension will only affect reservations made in Malawi, and travellers can still book and buy tickets online, the airline says. Kenya Airways has been operating in Malawi since 1977 and failure to collect the funds will see the carrier suspending its operations in Malawi, it adds.

The UK Civil Aviation Authority has criticised Wizz Air as being "clearly the worst airline" when it comes to escalated complaints and delays in paying passengers for what they are owed. The latest quarterly data from the regulator gives a figure of 811 per million passengers for complaints about the airline that were escalated to the Alternative Dispute Resolution (ADR) scheme or handled by the CAA's in-house team. With the exception of Royal Brunei Airlines, with a figure of 555, other airlines had less than half as many complaints, and many far less. The CAA also highlights the time Wizz is taking to process claims from passengers, plus the large number of unpaid County Court Judgements (CCJs) against the airline. "The UK Civil Aviation Authority has been clear with Wizz Air that this is an unacceptable way to treat passengers and that it is imperative for the issues to be tackled urgently," it says. The regulator has given the carrier a Christmas deadline to resolve overdue complaints and claims. Issues with CCJs may continue into January, but the CAA is urging Wizz to priorities these payments also. "We will continue to monitor the situation. Where we have evidence that an airline is letting passengers down, we won't hesitate to take further action where required," states Anna Bowles, head of consumer policy and enforcement at the CAA. Wizz Air responds that it is "deeply sorry" for the inconvenience caused to its customers and is "working hard to put things right and resolve all outstanding claims as quickly as possible". It attributes the delays to the disruption seen in the summer, which resulted in an unprecedented number of claims. "We have recently doubled the size of our customer services team and are working continuously to process all outstanding customer claims, Alternative Dispute Resolution claims and settle all County Court Judgements," adds the airline.

Virgin Atlantic will operate a net-zero carbon emissions transatlantic flight from the UK next year. The flight will be operated using solely sustainable aviation fuel on a Boeing 787, powered by Rolls-Royce Trent 1000 engines, from London Heathrow to New York JFK, the UK engine maker says. The move comes after the long-haul carrier received government funding to operate flights using SAF. Rolls-Royce's head of sustainability Rachael Everard states: "The Trent 1000 can already be flown with a 50% blend of SAF on commercial flights, and by the end of 2023 we will have proven that our whole family of Trent engines and business aviation engines are compatible with 100% SAF."